The Mayfair Cleaning Co.
Terms & Cancellation Policy
These are the terms that apply when you book a clean with us. They're written in plain English on purpose — if anything isn't clear, just ask. Last updated 31 August 2026.
Our service
The Mayfair Cleaning Co. provides residential and commercial cleaning services across London. By submitting a booking through our website or confirming one via WhatsApp, you agree to these terms.
Prices & estimates
The price shown in our online calculator is an estimate, based on the property size, service type and add-ons you select. The final price is confirmed once we've received your full booking details, and may be adjusted if the property's condition or size differs materially from what was described.
Deposit
We ask for a deposit to confirm every booking, paid securely by debit or credit card via PayPal (no PayPal account required). The deposit is typically 20% of your estimated total, between £20 and £150. Once your deposit is paid, we reserve that time slot exclusively for you and prepare our team accordingly.
Cancellations & rescheduling
Because we hold your time slot as soon as your deposit is paid:
- Refunded in full — if you cancel or reschedule at least 48 hours before your appointment.
- Not refunded — if you cancel within 48 hours of your appointment, or if nobody is available to let our team in at the agreed time (a no-show).
To cancel or reschedule, message us on WhatsApp as early as possible.
Paying the remaining balance
The remainder of your total (after the deposit) is paid by bank transfer or cash, whichever you choose when booking — settled after your clean is complete, unless agreed otherwise.
On the day
Please make sure someone is available to give our team access at the agreed time, and that any valuables or fragile items you'd like handled with particular care are pointed out to us in advance (the notes field on the booking form is a good place for this).
Liability
We take reasonable care with every property we clean. If something is damaged due to our team's error, let us know within 48 hours of the appointment so we can put it right. We are not responsible for pre-existing damage, wear and tear, or items left in areas that weren't made accessible or weren't pointed out to us in advance.
Changes to these terms
We may update these terms from time to time; the current version always applies to your next booking. We'll update the date at the top of this page whenever we do.
Contact us
Any questions about a booking, deposit or cancellation — we're easy to reach:
Email: themayfaircleaning.co@gmail.com
Phone / WhatsApp: +44 7709 685029